Policies & Amenities

Bicycles, luggage, restrooms and more

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SouthWest (Klamath Falls-Brookings)

Trip connections

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Restrooms

Restrooms

Our buses do not have restrooms but they are available at some of our stops. Restrooms are available to passengers at the Amtrak Station in Klamath Falls, Front Street Station in Medford, and the Josephine County Courthouse (first and second floor) in Grants Pass. Given the length of the route, passengers are encouraged to plan ahead and use the restroom prior to boarding.

Wi-Fi

All POINT routes have free Wi-Fi! Please understand that service may be intermittent in some spots due to the rural nature of the route.

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Outlets on board

Outlets

Our buses are equipped with USB ports at every seat for your free use while you ride.

Parking

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

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Luggage limits

Luggage limits

Because of our connections with Amtrak Coast Starlight service, this route follows Amtrak’s generous carry-on baggage policy Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). Call us at 1-888-846-4183 if you need special assistance.

Bikes

Bikes and skis

Bikes

Bikes and skis

Each bus is equipped with an exterior-mounted bike rack capable of safely carrying 3 bikes. Additional bikes may be brought on board the bus at the driver’s discretion. If you are traveling with a group or need special assistance, call us at 1-888-846-4183.

Seat belts

Seat belts

All SouthWest Route buses are equipped with lap belts for your safety and comfort while riding with us.

Car seats

Car seats

Babies are welcome aboard all POINT routes! Our seats are equipped with lap seat belts and are capable of securing an infant and children’s car seats. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with lap belts.

Lost items

Lost items

Items found on POINT vehicles will be held by drivers or stored at the Klamath Falls Amtrak Station. To recover an item please call Pacific Crest Bus Lines at 541-382-4193.

Animals

Service animals as defined by the ADA are allowed on the buses. In addition to service animals, SouthWest riders may also bring one pet as long as it can fit into a carrier and be stowed under the seat.

Age policy

Age policy

Because of our connections with Amtrak Coast Starlight service, this route generally follows Amtrak age policy. Children 16 and over may travel without restriction. Children 15 and under may not travel unless accompanied by someone 18 or over. (Exception: A minor who is 16 or 17, who is a parent to children of any age, may bring those children without restriction. The 16- or 17-year-old must bring proof that he or she is the parent of the children.)

Drivers may request photo identification from passengers to verify age.

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Policies on every POINT route

Connections to local transit

POINT coordinates with local and intercity transit services as much as possible by sharing bus stops and timing our schedules to allow easy transfers between services. Use the Connections tables on the Routes & Schedules page to view connections and parking information. Try also using our interactive map of all of our bus stops.

Travel with a wheelchair or mobility device

All POINT buses are fully ADA accessible and lift-equipped to accommodate all occupied wheelchairs or mobility devices weighing up to 600 pounds. Some buses can accommodate heavier devices. For more information, please contact us.

What happens if my bus is cancelled?

POINT operates 7 days a week including holidays. Inclement weather, road closures, and other incidents may result in cancelled or delayed buses. We make every attempt to post these on our Facebook page during normal business hours (Monday-Friday, 9:00am – 5:30pm). We do not post service alerts on the POINT website. If your bus is cancelled, your ticket seller (usually Amtrak or Greyhound) will contact you. They may offer to move you to a different bus or train so you can complete your trip, or you may receive a refund or credit for future travel. If you need to speak with one of our operators you may contact us.

All are welcome! (Non-discrimination and Title VI)

Per federal law, no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. This means everyone is welcome aboard the POINT. For additional information regarding Civil Rights, including the Americans with Disabilities Act (ADA), contact ODOT at 503-986-3169 or visit ODOT’s Office of Civil Rights website.