Q: Do I need to buy my ticket in advance?
A: Yes. All POINT routes use a reservation system similar to an airline–except that we don’t have assigned seats. You can generally buy a ticket on the SouthWest route up until about 30 minutes before the bus leaves but we recommend buying further in advance of your trip. Greyhound and Amtrak sell our tickets so there are several different options available. We recommend getting your ticket online at Greyhound.com or Amtrak.com, or by using the Greyhound or Amtrak apps. These are the quickest and easiest options. Please note that ticketing information on Greyhound and Amtrak sites may be limited on mobile browsers.
You can also buy a ticket over the phone by calling Greyhound at 1-800-231-2222 or Amtrak at 1-800-USA-RAIL; or buy a ticket in person at The Shuttle Office in Klamath Falls or any Greyhound or Amtrak station or authorized ticket seller in U.S. Please note our drivers don’t sell tickets.
Q: How do I find the POINT when I go to the Amtrak or Greyhound website?
A: Simply enter your origin and destination and you’ll see options to buy a ticket on the SouthWest route, however, neither site will say “POINT.” On Amtrak’s site, our route is referred to as “8711 Thruway Bus” and “8714 Thruway Bus.” On Greyhound’s site, our route is referred to as “Schedule 0001” and “Schedule 0002.” You can buy your ticket from Amtrak or Greyhound.
Q: Is there a way to take transit to or from the POINT bus stop?
A: Most likely. The POINT tries to coordinate with local, intercity, and train services as much as possible. The easiest way to find connections is to map your trip with Google Maps and select the “Transit” option (small train icon). Our two main connections on the SouthWest route are with the Amtrak Coast Starlight in Klamath Falls and north and southbound Greyhound buses in Medford (Schedules 1420, 1439, 1446, 1443). We also have great connections with local Rogue Valley Transportation District service in Medford, Josephine Community Transit in Grants Pass, Redwood Coast Transit in Crescent City, and Curry Public Transit in Brookings.
Q: Can I get picked up or dropped off at a different stop than what’s on the schedule?
A: Unfortunately not. For safety reasons, the POINT only uses our designated stops. We do not make “flag stops.”
Q: This is a long route, is there a restroom on the bus?
A: Our buses do not currently have restrooms but several of our scheduled stops are at a locations where restrooms are available to passengers, including the Collier Tunnel Rest Area about halfway between Brookings and Grants Pass. Additionally, passengers may ask the driver to stop sooner for a restroom break if needed but please note that unscheduled stops are at the discretion of our drivers and are based on availability and safety.
Q: Does the bus have free Wi-Fi?
Q: Are there power outlets on board?
A: Yes! The SouthWest route has 110v A/C power outlets on each bus that are free for passengers to use. Outlets are located in a strip above the windows on the driver side of the bus. Be sure to choose a seat on this side of the bus if you need to power your devices while on board.
Q: What is your luggage policy?
Q: Can I bring my bike?
A: Yes! Each bus is limited to only three bicycles per trip. Any additional bicycles will each require a bike box, which will be stored in the luggage bay with the other luggage.
Q: Can I bring my pet?
A: Service animals are permitted and need to be identified as such. All other animals/pets are permitted on the buses, provided that they can fit into a pet carrier and be stowed under the seat.
Q: Does the bus have seat belts?
A: At this time not every bus on the SouthWest route has seat belt.
Q: Can I bring my baby on the bus in their infant car seat?
A: Absolutely! Unfortunately, not every bus on the SouthWest route has seat belt capable of securing a car seat.
Q: What happens if I lose an item or forget it on the bus?
A: All lost and found items will be returned to the main office at:
445 S Spring St.
Klamath Falls, OR 97601
Open Mon-Fri, 9:00 a.m. to 5:00 p.m.*, Sat-Sun, 9:00 a.m. to 11:00 a.m.*
*Hours of operation subject to change. Please call to verify hours before making travel arrangements.