Q: Do I need to buy my ticket in advance?
A: Yes. All POINT routes use a reservation system similar to an airline–except that we don’t have assigned seats. You can generally buy a ticket on the NorthWest route up until about 30 minutes before the bus leaves but we recommend buying further in advance of your trip. Greyhound and Amtrak sell our tickets so there are several different of options available. We recommend getting your ticket online at greyhound.com or amtrak.com, or by using the Greyhound or Amtrak apps. These are the quickest and easiest options. You can also buy a ticket over the phone by calling Greyhound at 1-800-231-2222 or Amtrak at 1-800-USA-RAIL; buy a ticket in person at the Theresa’s Family Market in Cannon Beach, the Chevron Gas Station in Seaside, the Sunset Empire Transit District office in Seaside, Seaside Lodge & International Hostel in Seaside, or the Astoria Transit Center in Astoria; or buy a ticket in person at any Greyhound or Amtrak station or authorized ticket seller in U.S. Please note our drivers don’t sell tickets.
Q: How do I find the POINT when I go to the Amtrak or Greyhound website?
A: Simply enter your origin and destination and you’ll see options to buy a ticket on the NorthWest route, however, neither site will say “POINT.” On both Amtrak’s site and Greyhound’s site our route is assigned one of these four schedule numbers depending on the direction: 5500, 5564, 5563, and 5565.
Q: What do the bus numbers on the schedule mean? Is this a train or a bus?
A: The NorthWest POINT is a bus service operated by MTR Western that is coordinated with the Amtrak train that stops in Portland. The service is called a “thruway” bus service which means it connects to a Amtrak train station. Thruway buses have Amtrak numbers which are four digits. Amtrak train numbers are one to three digits. Amtrak and Greyhound both sell our tickets.
Q: This is a long route, is there a restroom on the bus?
A: Yes, there is a restroom on board in the rear of the bus! Please note that this route does not stop for restroom breaks or make any other unscheduled stops.
Q: Is there a way to take transit to or from the POINT bus stop?
A: Most likely. The POINT tries to coordinate with local transit services as much as possible. The easiest way to find connections is to map your trip with Google Maps and select the “Transit” option (small train icon). We have many connections to and from other services at major transit centers like Union Station in Portland, Sunset Transit Center in Beaverton, and the Astoria Transit Center.
Q: Can I get picked up or dropped off at a different stop than what’s on the schedule?
A: Unfortunately not. For safety reasons, the POINT only uses our designated stops. We do not make “flag stops.”
Q: Does the bus have free Wi-Fi?
Q: Does the bus have power outlets on board?
A: Yes! The NorthWest route has 24 110v A/C power outlets on each bus that are free for passengers to use. Outlets are available in every other row and are located in two different places depending on the bus. Look for the plugs near the floor below the window or next to the footrests on the seatback.
Q: What is your luggage policy?
A: This route follows Amtrak’s baggage policy.
Q: Can I bring my bike?
A: Yes! Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary. We can usually accept a total of 5 bikes per trip.
Q: Can I bring my pet?
A: Sorry, only service animals are allowed on the bus and they need to be identified as such.
Q: Does the bus have seat belts?
A: Some of our buses have seat belts but not all of them.
Q: Can I bring my baby on the bus in their infant car seat?
A: Babies are welcome aboard all POINT routes! Unfortunately, there is no way to secure an infant car seat on some NorthWest buses since not all our buses have seat belts or car seat anchors. If you’d like to keep your little one on your lap we will happily store their car seat in the cargo area for free or allow it as a carry-on as space allows.
Q: What happens if I lose an item or forget something on board?
A: All lost and found items will be returned to the Amtrak station in Portland:
Portland Amtrak Station
800 NW Sixth Ave.
Portland, OR 97209
Open Daily, 7:45am-9:00pm*
*Hours of operation subject to change. Please call to verify hours before making travel arrangements.