Eastern route  Bend-Ontario  

FAQ

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Q: Do I need to buy my ticket in advance?

A: Yes. All POINT routes use a reservation system similar to an airline. You can generally buy a ticket on the Eastern route up until about 30 minutes before the bus leaves but we recommend buying further in advance of your trip. Greyhound and Amtrak sell our tickets so there are several different of options available. We recommend getting your ticket online at greyhound.com or Amtrak.com, or by using the Greyhound or Amtrak apps. These are the quickest and easiest options. You can also buy a ticket over the phone by calling Greyhound at 1-800-231-2222 or Amtrak at 1-800-USA-RAIL; or buy a ticket in person at the Hawthorne Station in Bend, Reid’s Country Store in Burns, the Ontario Senior Citizens Center, or any Greyhound or Amtrak station or authorized ticket seller in U.S. Please note our drivers don’t sell tickets.

Q: Will Wi-Fi be available?

A: Yes! All POINT routes have free Wi-Fi. Please understand that due to the rural nature of the Eastern route, our Wi-Fi service may be intermittent in some spots.

Q: Are there power outlets on board?

A: Yes! The Eastern route has 110V AC power outlets and USB charging ports that are free for passengers to use for charging phones, tablets, laptops, etc. Outlets are located under the seat or along the walls.

Q: This is a long route, is there a restroom on the bus?

A: Yes, there is a restroom on board in the rear of the bus! In addition, several of our scheduled stops are at a locations where restrooms are available to passengers.

Q: What is your luggage policy?

A: You may bring two bags on the bus (50 lbs max each).

Q: Can I bring my bicycle or skis?

A: Yes! Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary. If you’re in a group with more than two bikes, please call us at 1-888-846-4183 and we will try to accommodate more. You may also bring skis and ski equipment of a reasonable size an quantity.

Q: Can I bring a pet?

A: Only service animals are allowed on the bus.

Q: Does the bus have seat belts?

A: Yes, every seat on our bus has a seat belt with a shoulder and lap belt.

Q: Can I bring my baby on the bus in their infant car seat?

A: Yes, your baby is welcome aboard and every seat is capable of securing a car seat.

Q: Will there be connections to other transit services at the end of my trip?

A: Most likely. The POINT tries to coordinate with local transit services as much as possible. The easiest way to find connections is to map your trip with Google Maps and select the “Transit” option (small train icon). Our main connections are with Greyhound in Ontario and Cascades East Transit in Bend.

Q: What happens if I lose an item?

A: Please call us at 1-888-846-4183 as soon as possible and we will help you locate your stuff!

 

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