Q: Do I need to buy my ticket in advance?
A: Yes. All POINT routes use a reservation system similar to an airline–except that we don’t have assigned seats. You can generally buy a ticket on the Eastern route up until about 30 minutes before the bus leaves but we recommend buying further in advance of your trip. Greyhound and Amtrak sell our tickets so there are several different of options available. We recommend getting your ticket online at Greyhound.com or Amtrak.com, or by using the Greyhound or Amtrak apps. These are the quickest and easiest options. You can also buy a ticket over the phone by calling Greyhound at 1-800-231-2222 or Amtrak at 1-800-USA-RAIL; or buy a ticket in person at the Hawthorne Station in Bend, Reid’s Country Store in Burns, the Ontario Senior Citizens Center, or any Greyhound or Amtrak station or authorized ticket seller in U.S. Please note our drivers don’t sell tickets.
Q: How do I find the POINT when I go to the Greyhound or Amtrak website?
A: Simply enter your origin and destination and you’ll see options to buy a ticket on the Eastern route, however, neither site will say “POINT.” On Greyhound’s site, our route is referred to as “Schedule 8409” and “Schedule 8410.” On Amtrak’s site, our route is referred to as “8409 Thruway Bus” and “8410 Thruway Bus.” You can buy your ticket from Greyhound or Amtrak.
Q: This is a long route, is there a restroom on the bus?
A: Yes, there is a restroom on board in the rear of the bus! In addition, several of our scheduled stops are at a locations where restrooms are available to passengers.
Q: Is there some place I can park my car before I catch the bus?
A: In Bend, passengers are permitted to park in the lot at Hawthorne Station for free. If you need to park for more than one night please contact Cascades East Transit at 541-385-8680. In Ontario, passengers are permitted to park on the street in front of our bus stop for up to 72 hours, per city parking codes.
Q: Is there a way to take transit to or from the POINT bus stop?
A: Most likely. The POINT tries to coordinate with local, intercity, and train services as much as possible. The easiest way to find connections is to map your trip with Google Maps and select the “Transit” option (small train icon). Our main connections on the Eastern route are with the westbound Greyhound bus in Ontario (Schedule 1343, Denver-Portland) and local Cascades East Transit service in Bend.
Q: Can I get picked up or dropped off at a different stop than what’s on the schedule?
A: Unfortunately not. For safety reasons, the POINT only uses our designated stops. We do not make “flag stops.”
Q: Does the bus have free Wi-Fi?
A: Yes! All POINT routes have free Wi-Fi. Please understand that due to the remoteness of the Eastern route, our Wi-Fi service may be intermittent in some spots. Passengers should expect limited to no Wi-Fi or cell phone service for about 45 miles from around Juntura to the midpoint between Harper and Vale.
Q: Does the bus have power outlets on board?
A: Yes! The Eastern route has 110V AC power outlets and USB charging ports that are free for passengers to use for charging phones, tablets, laptops, etc. Outlets and ports are located under the seat or along the walls depending on the seat.
Q: What is your luggage policy?
Q: Can I bring my bike or skis?
A: Yes! Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary. If you’re in a group with more than two bikes, please call us at 1-888-846-4183 and we will try to accommodate more. You may also bring skis and ski equipment of a reasonable size an quantity.
Q: Can I bring my pet?
A: Sorry, only service animals are allowed on the bus.
Q: Does the bus have seat belts?
A: Yes, every seat on our bus has a seat belt with a shoulder and lap belt.
Q: Can I bring my baby on the bus in their infant car seat?
A: Yes, your baby is welcome aboard and every seat is capable of securing a car seat.
Q: What happens if I lose an item or forget something on board?
A: Please call us at 1-888-846-4183 as soon as possible and we will help you locate your stuff!