Q: What do the bus numbers on the schedule mean? Is this a train or a bus?
A: The Cascades POINT is a bus service operated by MTR Western that is coordinated with the Amtrak Cascades train. The service is called a “thruway” bus service which means it connects to an Amtrak train station. Thruway buses have Amtrak numbers which are four digits. Amtrak train numbers are one to three digits.
Q: Do I need to buy my ticket in advance?
A: Yes. All POINT routes use a reservation system similar to an airline. You can generally buy a ticket on the Cascades route up until about 30 minutes before the bus leaves. Please note that sometimes our buses can be full so it’s best to buy further in advance. You can buy a ticket in person at any of the Amtrak stations along the route, online at Amtrak.com, on the Amtrak app, or by calling Amtrak at 1-800-USA-RAIL. Our drivers don’t sell tickets. Ticketing information the Amtrak site may be limited on a mobile browser.
Q: Is there a way to take transit to or from the POINT bus stop?
A: Most likely. The POINT tries to coordinate with local transit services as much as possible. The easiest way to find connections is to map your trip with Google Maps and select the “Transit” option (small train icon).
Q: Can I get picked up or dropped off at a different stop than what’s on the schedule?
A: Unfortunately not. For safety reasons, the POINT only uses our designated stops. We do not make “flag stops.”
Q: Will Wi-Fi be available?
A: Yes! The Cascades POINT provides free Wi-Fi on all buses.
Q: Are there power outlets on board?
A: Yes! The Cascades route has 24 110v A/C power outlets on each bus that are free for passengers to use. Outlets are available in every other row and are located in two different places depending on the bus. Look for the plugs near the floor below the window or next to the footrests on the seatback.
Q: What is the luggage policy?
A: This route follows Amtrak’s baggage policy.
Q: Can I bring my bicycle?
A: Yes! Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary
Q: Can I bring a pet?
A: Sorry, only service animals are allowed on the bus and they need to be identified as such.
Q: Does the bus have seat belts?
A: Some of our buses have seat belts but not all of them.
Q: Can I bring my baby on the bus in their infant car seat?
A: Babies are welcome aboard all POINT routes! Unfortunately, there is no way to secure an infant car seat on some of our Cascades route buses since not all our buses have seat belts or car seat anchors. If you’d like to keep your little one on your lap we will happily store their car seat in the cargo area for free or allow it as a carry-on as space allows.
Q: What happens if I lose an item?
A: All lost and found items will be returned to the Portland Amtrak Station or the MTR Western office:
Portland Amtrak Station
800 NW Sixth Ave.
Portland, OR 97209
Open Daily, 7:45am-9:00pm*
235 Cap Ct.
Eugene, OR 97402
Open Mon-Fri, 9:00am-5:00pm*
*Hours of operation subject to change. Please call to verify hours before making travel arrangements.