Cascades POINT  Portland-Eugene  541-484-4100

FAQ

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Q: What do the bus numbers on the schedule mean? Is this a train or a bus?

A: The Cascades POINT is a bus service operated by MTR Western that is coordinated with the Amtrak Cascades train. The service is called a “thruway” bus service which means it connects to a Amtrak train station. Thruway buses have Amtrak numbers which are four digits. Amtrak train numbers are one to three digits.

Q: Will Wi-Fi be available?

A: Yes! The Cascades POINT provides free Wi-Fi on all buses.

Q: Are there power outlets on board?

A: Yes! The Cascades route has 24 110v A/C power outlets on each bus that are free for passengers to use. Outlets are available in every other row and are located in two different places depending on the bus. Look for the plugs near the floor below the window or next to the footrests on the seatback.

Click photo to enlarge.

Click photo to enlarge.

Click photo to enlarge.

Click photo to enlarge.

Q: What is the luggage policy?

A: This route follows Amtrak’s baggage policy. Please visit their website for up-to-date information.

Q: Can I bring my bicycle?

A: Yes! Purchase a bicycle ticket to reserve space for your bicycle, as the bus is limited to three bicycles per trip. A bike box is not necessary and the bicycle is stored in the luggage bay with the luggage. The cost is $5 per bicycle, in addition to your paid fare.

Q: Can I bring a pet?

A: Sorry, only service animals are allowed on the bus and they need to be identified as such.

Q: Does the bus have seat belts?

A: No, there are no seat belts on the bus at this time.

Q: Can I bring my baby on the bus in their infant car seat?

A: Your baby is welcome to ride with you in your seat, but unfortunately there is no way to secure an infant car seat in our seats. We will be happy to store your car seat in the cargo area or allow it as a carry-on as space allows.

Q: Will there be connections to other transit services at the end of my trip?

A: Most likely. The POINT tries to coordinate with local transit services as much as possible. Use the Trip Planner to find a connecting service.

Q: What happens if I lose an item?

A: All lost and found items will be returned to the Portland Amtrak Station or the MTR Western office:

Portland Amtrak Station
800 NW Sixth Ave.
Portland, OR 97209
503-273-4865
Open Daily, 7:45am-9:00pm*

MTR Western
235 Cap Ct.
Eugene, OR 97402
541-484-4100
800-442-4106
Open Mon-Fri, 9:00am-5:00pm*
info@mtrwestern.com

*Hours of operation subject to change. Please call to verify hours before making travel arrangements.